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MTB



What do MTB riders wear?

Mountain bikers often wear loosely fitted shorts, a jersey and helmets with sun peaks. Shorts have zip pockets to carry a multi tool, keys, and phone etc. Baggy shorts sometimes have riders using a breathable under-short liner featuring a chamois for extra comfort. Full Finger Gloves are must for MTB riding, they give extra padding on rougher terrain but most importantly protect your hands in a crash. More adventurous MTB riders should really look at using knee pads too, ones that don’t restrict movement as they will be comfy for longer pedals but enough protection to reduce the impact against grazes in a fall.




What accessories do I need for mountain biking?

All bikes should have a drink bottle cage and water bottle. When riding in the woods you need to be prepared, carry a spare tube and know how to change it. Make sure you have a multi tool, tyre levers and a pump (or Co2) to inflate that tube trail side. Don’t forget to pack an energy bar too. Running out of room in your pockets? A backpack with water bladder or saddle bag is a way to carry all you need.




What shoes are good for MTB?

Mountain biking always requires good sturdy shoes with decent grip so you stick to the pedals on the rough stuff. Some off-roaders use ‘flat pedals’. These are great for a novice to learn the ropes, skilled riders also use these for more control. The other cyclists use ‘clip in pedals’ where your foot is attached to the pedal with a cleat on the bottom of the shoe. MTB clip in shoes are different to road shoes - as you are more likely to walk around on loose terrain, they have grip on the souls. When looking into shoes, laces offer a casual look and traditionally more comfy to newer cyclists, while the shoes with buckles and dials are more performance orientated with stiffer soles for power transfer.




What does every mountain biker need?

A good floor pump! Too much air pressure on your tires or too little can make a fun trail terrible. When you go for a ride you should check your tyres - floor pumps make short work of inflating tyres in the car park or at home.

You will also need a good fitting, good quality helmet. Over the rough stuff, a bad fitting helmet will move around and distract you. You want it to be snug and comfy. Remember what a helmet is designed to do, protect your head in a crash, this is a place to invest in a quality product. And lastly - a trail map, a friend (or someone who at least knows where you are) and a phone.




How do I choose a mountain bike light?

Firstly look what you are needing a light for, to be seen or to see? If you’re riding around town, chances are you want to be seen. Check out rechargeable LED lights. These are great for seeing the path in front of you and have a flashing mode for when in traffic or commuting. General purpose front lights range from 50 to about 500 lumens and can be recharged with a USB lead. Fit these to your handlebars and a red rear light to your seat post.

When looking at MTB night riding, you really need to see what’s approaching on the trail. BikeChain recommends lights above 1000 Lumens of output to be required as a minimum. This light is best placed on your helmet rather than your handlebars. Helmet lights allow you to see when you are looking at features or around corners to see where you’re going. Also consider how long you ride at night - lights often claim a run time which needs to match the time you are out riding for too.




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ROAD



What does a beginner road cyclist need?

A taste of adventure! Cyclists are adventurers by nature. Weather doesn’t bother them and they are curious as to what lies beyond the next bend and over the next mountain climb. A beginner cyclist should bring optimism and curiosity.




Should I get a MTB or road bike?

Mountain bikes (MTB) are built for adventure off road riding. Road bikes are not as versatile as a MTB but will get you from A to B in half the time as they are built for speed.

A road bike is typically lightweight and built for riding on sealed roads. Most road bikes have drop bars (racing handle bars) and a wide range of gearing (however fewer than a MTB bike would have). Road bikes also have skinny tyres, which equals greater speed.

The MTB is built for riding on gravel or dirt, with front suspension to absorb the shocks of riding over rough terrain. MTB tires are much larger in diameter to give you grip on dirt roads. They also have a wider gearing range which allows you to conquer the steepest dirt climbs without having to hop off and walk.




What should I know before buying a road bike.

There is a much wider range of road bikes today than ever before. What’s most important is that you get fitted correctly and you find a bike that fits your purpose. This might be commuting to work, or maybe you’re looking for a racing bike. As the options today are vast, we recommend you visit your local retailer to talk through your requirements and options.




What should you wear on a road bike?

Comfort and functionality are a must.

Most importantly, if you’re riding for longer than one hour you need to invest in some comfortable riding shorts, or what are called knicks. These have internal padding called a chamois that will make your ridding experience so much more comfortable.

Secondly, you will need a sweat wicking undershirt and cycling jersey. If you’re riding a road bike chances are you’re keen to ride faster than you normally do, which equals perspiration. Wearing an appropriate top and undershirt will ensure you arrive at your destination dry and your clothing not saturated with sweat.

For tips on dressing for winter or in rainy conditions you can watch the below videos.

HOW TO DRESS FOR RAINY CONDITIONS

HOW TO DRESS FOR WINTER




What accessories do you need for a road bike.

If you’re riding a road bike then chances are you’re riding on skinny tyres, which equals a greater chance of having a puncture. So rule number one is bring a spare inner tube, pump and tyre levers so that in the event you have a puncture you can quickly change the inner tube and carry on riding.

And all riders will also need a water bottle cage and water bottle. For words of advice on nutrition from former Tour Down Under winner, Pat Jonker, you may wish to read the following blog The Best Cycling Nutrition During Riding: What to consume and when




Why are road bike seats so hard?

Scientists have worked out that your body weight while cycling is supported on the two bumps on your bottom or your “sit bones”. So having a super soft bike seat means that your weight would be supported by soft tissue, which after an hour of riding would cause a lot of discomfort and irritation. If you are using an ergonomically designed bicycle seat (so a harder surface) then your weight is supported by your sit bones to ensure you have a far more comfortable riding experience.

For a review of the SAN Marco Short Fit Saddle, you can read the following blog Best Bike Seats - SAN Marco Short Fit Saddle




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GRAVEL



What can I ride a gravel bike on?

Gravel bikes are extremely versatile and can be ridden on tarmac roads to smoother MTB trails. Dirt fire roads are the ideal terrain for exploring on a gravel bike. Picking the most suitable gravel tyres to suit the terrain you plan to ride will make a large difference to gravel riding experience.




Is gravel riding harder than road?

You will probably find riding a gravel bike slightly harder than riding a road bike. Wider tyres on rougher, often corrugated roads use more energy to cover the same distances, plus gravel bikes are usually slightly heavier bikes than their road counterparts.




What should I bring on a long gravel ride?

The length of your ride will determine what you need to bring on your ride. On longer gravel rides you need carry much more than a short one hour training ride. Gravel specific clothing has addition pockets in bib shorts and jerseys to help you carry these additional items.

  • Nutrition: Energy Gels and bars are small compact with high levels of carbohydrates for energy. Electrolyte tablets or powder are an essential item especially on hot days to keep hydrated and stop cramping. Also possibly a hydration pack if water top up’s are unlikely.
  • Spares: Two spare tubes, pump/C02 pump and spare cartridges, tyre levers, chain breaker, and spare chain quick link are highly recommended.
  • Directions: a GPS computer or mobile phone with GPS are very useful when exploring gravel backroads you may not be familiar with.
  • Footwear: MTB or gravel specific shoes and pedals are worthwhile as you may want to stop for a break to explore. These will allow you to freely walk around unlike road shoes.



  • What do you wear on a gravel ride?

    You can now purchase gravel specific clothing that has additional storage pockets in the bib knicks, jerseys and vests, which is quiet useful when on longer rides. Gels and bars can be carried in leg pockets and phones, money etc. can be stored in the rear pockets of the Jersey or bibs. If the weather requires a vest or jacket these can also be stored in these rear pockets




    What accessories do I need for a gravel bike?

    Accessories for Gravel are similar to regular road riding such as a pump, CO2 pump and cartridges, GPS computer, two bottle cages or hydration pack. If you’re planning on doing some longer touring style gravel rides then bike bags to carry additional food, clothing and sleeping/camping gear may also be required, depending on your plans.




    Why is gravel riding so popular?

    With the introduction of gravel bikes people are enjoying exploring new areas they may have never ridden before. Gravel bikes give the rider the opportunity to get away from busy roads and cars. The bikes are very versatile so allow riders to ride the road, pathways, gravel roads and even some MTB tracks - many riders are using their gravel bike as their do it all bike now.




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    TRIATHLON



    Can you use a triathlon bike as a road bike?

    It’s most common for a new triathlete to first use a road bike and then transition to owning a triathlon bike. And it is most common for a long-distance triathlete to have both a road bike and a triathlon bike.

    Road bikes can be used in a triathlon, and in many races are the preferred type of bike. For very technical courses or shorter Sprint or Olympic distances a road bike may be fitted with tri bars. However for elite level shorter distances where athletes are able to draft of another’s wheel, no tri bikes or tri bars are permitted.

    For longer course triathlons, including half Ironman and full Ironman distance, a triathlon bike (“TT”) bike is the preferred option, due to the aero dynamics of the bike and position required throughout the cycle leg to best run the distance required off the bike.

    A TT bike wouldn’t be suitable to ride in a group ride of any kind, and would not be permitted in any cycling event.




    What do you wear in a triathlon?

    On race day the preferred apparel for a triathlon event is a tri suit. There are several different styles for athletes to choose from, however this choice is often determined by the distance, conditions and time spent racing. A tri suit is worn for all 3 disciplines (swim, bike and run) of the race. Different styles may include a one piece or a two piece set, with a sleeve or without. A tri suit is worn firm on the body, and designed to have no drag or rubbing on the skin.




    Do you need a tri suit for a triathlon?

    A triathlon race is timed over all three disciplines and includes transition (time taken from swim to bike, then bike to run) and therefore in a competition does not allow for a change of apparel. Many triathletes may say an event can be won or lost due to transition times. A tri suit is designed for an unrestricted swim, comfortable and aerodynamic cycle leg and also a comfortable and unrestricted run. Many tri suits have a storage pockets to carry nutrition (essential for long distance triathlons) over the cycle and run legs.

    While many triathletes may use different apparel when training for these disciplines separately, a tri suit would be used in training before a race, especially in a “brick session” when the athlete is training in transitions, a swim to bike or a bike to run combination.




    How do I make my triathlon bike faster?

    Apart from a good consistent training plan before a triathlon race, a bike time can be significantly reduced by the following:
    • Bike serviced and running well, position comfortable and suitable for the distance required.
    • Nothing attached or hanging off the bike to interfere with the aero dynamics. Choosing the most efficient way to be carrying spares, hydration and nutrition.
    • Apparel choice, no flapping jackets, vests etc, well-fitting helmet.
    • One of the most significant is wheels and tyre choice, an easy upgrade to a bike is the choice of good wheels and tyres.
    Often triathletes source a deeper rimmed carbon wheel, and even a split rim set (rear wheel depth deeper than the front wheel). Tyre choice should be the best suitable for the course terrain, usually triathletes require the fastest rolling tyres.
    • Practice swim to bike transition, understanding the fatigue and difference.
    • Hydration and nutrition requirements for the athletes race understood and practiced. Putting the three disciplines together requires a good understanding of this and hydration and nutrition is critical during the cycle leg (especially in the longer distances).




    What shoes do you wear for a triathlon?

    Due to the transition time being so important in both swim to bike and bike to run, a “triathlon shoe” in the cycle leg is the best choice. The tri shoe is designed for the athlete to wear without a sock, to put on and take off with minimal fuss and time. The shoe is designed for the athlete to put on and secure (and take off) while moving on the bike.

    Once off the bike, the triathlete would put on their run shoe. Often again due to time in transition, the run shoe would be laced with a elastic lace, and therefore allowing the triathlete to pull the shoe straight on, requiring no lace up time.




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    FAMILY



    Which Hamax bike trailer is right for me?

    Each trailer is suited to active parents who are looking to spend time outdoors with their kids. The Traveller and Avenida trailers are appropriate for cycling and walking, and the Outback also converts to a jogging pram (additional accessory).

    So if you're a busy parent (and we know all parents are busy!) and you'd like some help to hit your weekly exercise goals while keeping kids entertained then you've come to the right place.

    See how our BikeChain staff member uses her Outback throughout the week here

    You can also see a full comparison of Hamax bike trailers below

    TRAVELLER AVENIDA ONE AVENIDA TWO OUTBACK ONE OUTBACK TWO
    Retail Price $849.95 $899.95 $999.95 $1,449.95 $1,599.95
    Max Child Capacity 2 1 2 1 2
    Adjustable 5 Point Safety Harness
    Insect Mesh Cover
    Sunshade
    Water Resistant Fabrics
    Waterproof Polyester Fabrics
    Plush Seat padding
    Ultra Plush Padded Seating
    Seat Recline Function - 3 Position
    Rear Storage Compartment
    Foot Operated Park Brake
    Hand Operated Park Brake
    Fully Adjustable Position Push Handle 2 Position
    Cargo Function (seats fold flat)
    Quick Release Wheels
    Compact Easy Folding for Storage
    Adjustable Suspension
    Puncture Resistant Refective Tyres
    Bike Arm and Stroller Wheel included
    Safe 'Easy' Connection Point
    Jogger Wheel Compatible
    Max Load 47kg/105lb 38kg / 84lb 45kg/99lb 34kg / 74.8lb 40kg / 88 lb




    How many children will fit in the trailer? What age is a bike trailer for?

    The Treveller trailer is a double trailer (there is no single version). The Avenida and Outback models come in a single and double version. The minimum age for a child to use each trailer is 6 months. The maximum weight of child is 22 kgs / 48.5 lb (please also consider the max load of trailer when carrying two children, this can be viewed above). The maximum child height is 117cm / 3.83ft.




    Can you run with a bike trailer?

    Each of the Hamax Traveller, Avenida and Outback trailers are not only bike trailers, they can be converted to a stroller. The Outback can also be converted to a jogging pram with purchase of a jogger kit. To convert the trailer to a stroller or jogging pram (as applicable), the bike arm is simply switched for a front wheel. You can view how to use the Outback "Safe Connection Point" here.




    Will the trailer provide sun protection and ventilation? Will my child be comfortable?

    Each model provides an insect mesh cover and sunshade. The Traveller and Avenida use water resistant fabric, while the Outback uses waterproof polyester fabric.

    Large windows provide a great view for your child to keep them entertained. Each trailer provides for a smooth ride for your children - the Avenida uses plush seat padding and the Outback uses ultra plush. The Avenida and Outback also provide adjustable suspension. A three-position seat reclining function is available via the Outback.




    Does the bike trailer come with large storage space?

    The trailers provide spacious rear storage - there will be no need to hang your bag on the handle or against the side of the stroller. The Outback also provides a cargo function (the seats fold flat).

    See what out BikeChain staff member thinks of the storage space in her Outback here.




    Is the bike trailer easy to fold down for storage? How do you store your bike trailer?

    Each trailer easily folds down for transportation or storage. Each have quick release wheels to save space. Once lying flat, it can be easily stored in your home or a car with sufficient boot space.

    See here for a video tutorial to fold the Avenida up and down.




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    CITY



    What is the difference between a road bike and a commuter bike?

    A commuter bike is designed to help transport you from A to B, along with everything you need for your day, safely, in comfort, and with the option to carry extra cargo such as bags and baskets.

    A road bike on the other hand is designed for riding as a sport, with a focus on helping you go as fast as possible and for as long as possible, with very little option for extra cargo and compromised comfort for aerodynamics.




    What bike accessories do I need for commuting or for my e-bike?

    To keep you safe you’ll need a helmet and lights. To help you stay hydrated you’ll need bottle cages and bottles. To carry your shopping, laptop, spare clothing and the like, you’ll want bag/s or a basket to help transport these safely. Putting your cargo onto the bike instead of your back helps lower your centre of gravity, take stress off your back, and help keep you cool on your ride!




    What do you wear on an electric bike?

    If going for a short leisurely ride, good news! You can wear whatever you like. For longer commutes or rides, we recommend wearing a lighter weight, breathable and flexible garment. Adding a pair of padded cycling specific undershorts is also an easy way to add some extra comfort to your ride. If it’s raining, we recommend a waterproof but breathable jacket and over-trousers, the BBB Delta Series is perfect for this, and even has a waterproof over-short if you prefer.




    What kind of helmet do I need for an electric bike?

    There are helmets specifically designed for e-bikes, such as the BBB Indra, these are designed to help keep you safe whilst also protect you from the elements. Having a more enclosed helmet offers a greater level of protection from the elements, whilst still keeping you cool on a hot day with internal venting. /




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    BRAND RELATED QUESTIONS



    SANTINI HAMAX NORTHWAVE RESPRO BRYTON

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    SANTINI



    Washable Face Masks

    Santini Washable Face Masks are reusable, powered by two layers of anti-drop and anti-viral treatment plus four layers of 100% Polypropylene obtained with Spunbound + Meltblown technology, certified material with a bacterial filtration barrier. The Face Masks are packaged in plastic bags with 10 pieces per package, they are available in Black & White. We do not accept returns on masks for hygiene and safety reasons.

    Shop our Santini Face Masks



    Join Santini Australia

    You’re invited to join the Santini Australia newsletter where you will have access to the latest news, product releases and exclusive offers. You will receive 10% off your first purchase - keep an eye out on your inbox for your coupon code!

    To join, sign up online here



    Ordering Process

    How is your shopping experience different on santinisms.com.au? When you shop with Santini Australia you’re supporting local Australian Retailers who stocks our Brand.

    The order process explained;

    Step 1 – Browse and select your item(s);

    Step 2 – Choose your favourite Santini Dealer to support with your purchase;

    Step 3 – Add to cart and checkout;

    Step 4 – We deliver straight to your door from our Melbourne Warehouse.

    Enjoy your purchase and thank you for support local Australian Retailers.

    Order Now



    Made-to-Order Collections

    You might be asking – why made-to-order? Essentially, it’s because we don’t want to over produce garments and create unnecessary waste.

    We only produce what you order in an effort to distribute the highest quality garments with minimal environmental impact. Australians produce around 6 tonnes of clothing waste every 10 minutes, and anything that we can do to help reduce that amount will help make our business – and our planet – a little greener.

    After all, part of the reason we love cycling is that it allows us to experience the beauty of our planet close up. We want to do our bit to look after our world in a responsible way, and hope you’ll join us in our journey to make cycling fashion more environmentally sustainable.

    Order Now



    Exchange & Returns Process

    Not sure about your purchase? No worries!

    We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging.

    Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund or an exchange, excluding items from made to order collections, and sample items that do not come with tags. Please get in touch with us via email before returning your item(s) to:

    Santini Australia P.O. Box 14 Braeside, VIC 3195

    Email: info@santinisms.com.au

    Find out more here



    Find a Stockist

    Would you like to try shoes on in person, need some friendly advice? You can visit any one of our dealers and stockists for the best advice on Santini Products.

    Find Store here



    Santini Products

    Every garment we make is developed from scratch by our team of dedicated designers. Engineered and manufactured to deliver the ultimate performance that World Champions demand. Santini garments are innovative, highly technical and all made in Italy.

    Browse the Collection here



    Live Chat

    Chat with a Santini staff member today by clicking the icon button on the bottom right of any page of our website. We’re available Monday – Friday during business hour (9AM - 5PM AEST). Outside these hours, please leave a message and we’ll get back to you as soon as we can. Outside chat hours?

    Leave a message here



    Contact

    Can’t find the answer for you’re looking for here?

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    HAMAX



    Can Hamax child bike seats be fitted to luggage carriers?


    Yes, the Caress with carrier adapter and Zenith Relax with carrier adapter models fit most luggage carriers between 120-180mm wide (tubes must be round and between 10-20mm diameter).

    For fitting instructions please see the following instructional video
    WATCH NOW



    Will Hamax baby seats fit to my bike without a pannier/carrier rack?

    If your bike isnt fitted with a pannier/carrier rack fitted you will need to choose either the Kiss, Zenith Relax or Caress model baby seats.

    These models mount onto the bikes frame at the seat tube using a fastening bracket. Your bike needs to have room on the seat tube area to mount the fastening bracket and the frame diameter between 28-40mm.

    Please note, some bikes like dual suspension bike may not have room to fit this bracket. For fitting instructions please see the following instructional video
    WATCH NOW



    The Child seat comes into contact with with the wheel/lugguage carrier. What can I do?

    Hamax supplies additional fastening bars for smaller frame sizes. We also supply bars that allow the seat to be raised up or lowered down. Please see the accessories area to find details on these additional fastening bars.

    If you need further information please use the contact us area to send us an email.
    ACCESSORIES RANGE



    How do I fit my Hamax Baby seat?

    Please refer to either the user manual or assembly video located at the bottom of each models webpage.



    Will I need any tools to fit my Hamax baby seat?

    Every model comes with the required tools for fitting so you shouldn’t need any aditional tools.



    What age does my child need to be?

    Hamax baby seats are designed for children 9 months and weighting up to 22 kg's. Please note, both rider and child must wear a well fitted Australian standards approved helmet by law.



    Can I lock my Child bike seat to my bike?

    Hamax does make a lockable fastening bracket which can be purchased seperately or comes standard on the Caress seats.



    We would like to use our Hamax baby seat on two bikes, can we do this?

    Additional fastening brackets are available to purchase from the accessories section , this will allow you to easily move your seat between bikes



    I have worn out or lost a part on my Hamax child seat, can I obtain a new one?

    Most parts can be replaced. Please see the accessories area for available spare parts, for assistance please use the contact area to send us an email
    ACCESSORIES RANGE



    Can I take my Hamax trailer offroad?

    Hamax trailers are intended for transportation of children on public roads with light traffic, footpaths, and smooth dirth paths. Riding on rough off-road conditions is considered unintended use and can void the warranty.



    Can I use my Hamax trailer in the rain?

    The Outback model uses 600D waterproof polyester fabrics so will keep your passengers fully drying wet condtions. The Avenida and Traveller use water resistant materials which will handle light-medium showers for a period of time.



    What age does my child need to be?

    Hamax Trailers are designed for children 6 months and weighing up to 22kgs. Please note, both rider and child must wear a well fitted Australian standards approved helmet by law when using the bike trailer setup.



    How fast am I able to go?

    For the safety of passengers we recommend not exceeding 24 km/h when towing your Hamax trailer behind a bicycle.



    I want to use my trailer as a jogger, can I do this?

    The Outback models can easily convert to a jogger by purchasing the additional Jogger Kit
    JOGGER KIT




    I have worn out or lost a part on my Hamax trailer, can I obtain a new one?

    Most parts can be replaced. Please see the accessories area for available spare parts, for assistance please use the contact area to send us an email
    ACCESSORIES RANGE





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    NORTHWAVE



    Why Shop Northwave Australia?

    When you shop with Northwave Australia you’re supporting a local Australian Retailer who stocks our Brand. Here at Northwave Australia our passion is to help support cyclists and the retailers who make their riding possible. When you shop online with us, your order makes this happen.



    Shop the collection here



    Join Northwave Australia

    You’re invited to join the Northwave Australia newsletter where you will have access to the latest news, product releases and exclusive offers.

    To join sign up online here



    Warranty Guarantee

    We want our customers to know that they can rely on Northwave products, by providing a 24-month warranty guarantee from the date purchased. We guarantee our products to be of the best quality during normal usage. Northwave products are analytically laboratory tested and approved by Northwave testers and have undergone adequate military “O” standards. Keep in mind our products have an elevated amount of handmade workmanship, especially our footwear and apparel; therefore, no two boots, binding or apparel are the same.

    Find out more here



    Ordering Process

    How is your shopping experience different on Northwave.com.au? When you shop with Northwave Australia you’re supporting a local Australian Retailer who stocks our Brand.

    The order process explained;

    Step 1 – Browse and select your item(s);

    Step 2 – Choose your favourite Northwave Dealer to support with your purchase;

    Step 3 – Add to cart and checkout;

    Step 4 – We deliver straight to your door from our Melbourne Warehouse.

    Enjoy your purchase and thank you for support local Australian stores.

    Order Now



    Northwave Products

    Born in Italy in 1993, Northwave has been innovating and crafting some of the finest cycling shoes and accessories available. Northwave products are designed, developed and tested in Italy’s scenic forests and alpine passes. Join the multitude of World Class cyclists today and get into a pair of Northwave shoes.

    ✔ From the beginner to the elite, we have a model to accommodate any budget

    ✔ Multiple fit solutions – We can fit the toughest foot

    ✔ We stand by our product with a 2-Year warranty

    ✔ Speed play compatible with zero stack

    ✔ Superior quality, design and innovation

    ✔ Patented single release dial speeding up transitions and making on the bike adjustability effortless

    Browse the Collection here



    Exchange & Returns Process

    Not sure about your purchase? No worries!

    We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging.

    Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund or an exchange, excluding items from made to order collections, and sample items that do not come with tags. Please get in touch with us via email before returning your item(s) to:

    Northwave Australia P.O. Box 14 Braeside, VIC 3195

    Email: info@bikechain.com.au

    Find out more here



    Find a Stockist

    Would you like to try shoes on in person, need some friendly advice? You can visit any one of our dealers and stockists for the best advice on Northwave shoes.

    Find Store here



    Live Chat

    Chat with a Northwave staff member today by clicking the icon button on the bottom right of any page of our website. We’re available Monday – Friday during business hours. Outside these hours, please leave a message and we’ll get back to you as soon as we can. Outside chat hours?

    Leave a message here



    Contact

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    RESPRO



    Can A Respro® Mask protect against Coronavirus?

    There is limited information on this specific virus but it is part of a family of viruses that have been previously researched and documented. The mechanics of capture remain consistent with other airborne viral pathogens. Viral infection is transmitted in two major ways:

    By airborne transmission.

    By coming into physical contact with viral material and self administering the virus by hand to mouth or nose actions.

    Viral protection is best attended to in two ways.

    Use a respiratory mask that incorporates an Activated Charcoal Cloth layer together with a submicron particle filter layer (combination filter) as it has the ability to adsorb viral matter in both the micro and the nano range of sizes by means of entrapment and adsoprtion. Whilst a P2/P3 industry face mask will trap particulates which may well carry viral matter (micro size), they are seldom bespoke and only come in one size. This increases the chance of a misfit by the user, especially if used by children or if they are not shown how to fit a mask properly or undergo a fit test~This means that a percentage of unfiltered air will bypass the filter completely. What these masks cannot do is adsorb the viral matter on its own, this happens with DACC as it operates on both a different principle and size scale (nano size). So whether that rated mask is P1/2 or 3, is not a significant factor. The correct fit and the seal are! Suitable masks with a combination filter:

    Techno Mask - (suitable for commuting)

    Ultralight Combo - (suitable for Sport)

    Sportsta Combo - (suitable for Sport)

    A combination filter would be suitable for exhaust pollution (VOC’s and PM 2.5’s) airborne viral and bacterial matter, and cigarette smoke.

    A combination filter has both a Hepa-type filter layer and a DACC layer. This combination of Hepa-type filter layer and DACC in one single filter provides submicron (smaller than PM 2.5) dust filtering capability, together with DACC capability for filtering gases (VOC’s /Acid gases), vapours and viral matter in the nano range of sizes by means of adsoprtion. It is the best type of filter available in our range for dealing with the broad spectrum of vehicle and non vehicular pollutants commonly found in major cities across the globe. They can be found here:

    Cinqro Filter Twin Pack

    Techno Filter Twin Pack

    Using a hand sanitiser that kills viral and bacterial matter found on common surfaces will help against the spread of a virus. Viruses can be picked up from door handles, light switches, TV remotes, communal surfaces, vending machines and on mass transit systems from buses, trains and metro or at work on shared surfaces, in lifts etc. We are running a Travel Sanitiser program. Our Sanitiser, water based and Non-Toxic, kills 99.9% of all common germs and bacteria. It is hand sized and an excellent travel product for everyday use. Please visit this link to see the how to clean your Respro® mask using the Respro® sanitiser spray.



    Which Respro® mask should I buy for Wildfire environments?

    The pollution from burning forest fires and shrubland would be made up of carbonaceous particulates in the form of black smoke and resultant chemical compounds from burning sap from the trees or tree material.

    We would recommend the Ultralight mask with a Cinqro Urban filter pack option especially for hot summer conditions.

    The filter fitted into the Ultralight mask as standard (Cinqro sports filter) is a Hepa-type filter, perfect for sub-micron black smoke particulates and pollen (smaller than PM2.5 and less than 1 micron).

    The filter pack supplied with the 'combo' kit is the Cinqro Urban filter. This filter is a combination filter comprising of an Dynamic Activated Charcoal Cloth layer (DACC) laminated to the Hepa-type particulate layer of the Sports filter and provides a broader spectrum of screening which would include wood gas and carbonaceous pollution together with filtration from urban vehicle pollution.

    The Ultralight mask is made from air permeable material which is good for facial ventilation, comes in 4 sizes for a comfortable flexible fit and is fitted with the Elite Powa valves for humidity control in the filter.

    If you are seeking a more economical solution, then we would suggest the Techno mask as this has a combination filter similar in specification to the Cinqro Urban filter.

    In summary: Masks we recommend for Wildland fire pollution depending on the level of activity of the user.

    ULTRALIGHT-MASK-PLUS-URBAN-FILTER-COMBO (SPORTS USE)

    TECHNO-MASK (GENERAL)



    How do the Sportsta™ and City™ filters differ?

    Each filters type has a primary use in a specific environment. The City™ filter uses Dynamic Activated Charcoal Cloth (DACC™) a 95% pure charcoal weave, originally developed by the U.K. Ministry of Defence for use in the protection against chemical and bacteria warfare situations. We use DACC™ to effectively filter out Primary pollutants associated with vehicle exhaust emissions. The DACC™ is laminated with medical grade non woven polypropylene material which filters particulates from the air and helps prevent them from entering the respiratory system. The City™ filter offers protection against: - Hydrocarbons. e.g. Benzene; Pyrene;1,3 Butadiene. - Acid gases. e.g. Nitrogen dioxide; Sulphur dioxide. - Photo-chemical pollutants. e.g. Low level Ozone - Particulates. e.g. Black smoke; Pollen; Lead oxide. For a more comprehensive list of all the chemicals that have tested with DACC, please go to the Industrial section of the website. The Sportsta™ filter uses electrostatically charged fibres to attract airborne particulates down to 0.3 microns in size. 1 Micron = 1/1000mm. Unlike most particle filters which rely on mechanical retention, which inherently results in high inhalation resistance or very large cumbersome filters, the Sportsta filter offers extremely low inhalation resistance, by like comparison. The Sportsta™ filter offers protection against: - Pollen dust; Building dust; Clay dust; Grain dust; Soya dust; Carbon dust; House dust; Cigarette smoke. - PM10’s. e.g. Diesel smoke. - Lead & Tar.



    What size mask do I need?

    As a rule of thumb mask sizing is as follows:

    a. 5’ Light Build = Small

    b. 5’ Heavy Build - 5’6’ Average Build = Medium

    c. 5’6” Heavy Build - 6’ Average Build = Large

    d. 6’ Heavy Build - 6’+ Average Build = X-Large



    Do the filters need replacing, if so, how often?

    Yes, the filters do need replacing.

    The effective working life of Respro® filters depends on a number of factors, such as; the breathing rate of the user; ambient levels of pollution; the length of time the filter is actively working; hygiene levels. Taking these factors into account we recommend that the filter should be replaced every month or every 69 hours, whichever is sooner.

    Replacement of the Sportsta™ filter should be carried out every month or when the filter becomes noticeably discoloured.



    What filter do I need?

    You will need to determine what type of environment you will be using the mask in, ie, a city environment or a countryside environment. Typically, if you are commuting every day with heavy or slow moving traffic, you should use the Techno™ or the City™ filter. Although chemical pollutants can be found in the countryside; crop spays, fertilisers etc., particulates are more likely to pose a potential problem, thus a Sportsta™ filter is likely to be the better option.

    CHOOSE YOUR REPLACEMENT FILTER



    How do I change the filter?

    If you visit our YouTube channel there is a video to show how to change the filter.

    WATCH THE VIDEO



    I need the protection of the City™ mask, but would like the added comfort of the Sportsta™, is this possible?

    Yes! The filters and valves used in both the City™ and the Sportsta™ masks are totally interchangeable.



    Are all the filters and valves interchangeable?

    Yes! All our filters are interchangeable, provided they are the same size. You can make your own mask from a combination of parts. like the Sportsta™ mask with Techno™ or City™ or Cinqro™ filter or Allergy mask with Powa™ Elite valves.



    Do I need to replace the valves?

    The valves should not need replacing on a regular basis assuming that they are maintained properly. On a monthly basis, it is advisable to flush the valves through with warm water, allow to dry and apply a little talcum powder to prevent the valve from sticking. On the Powa valve, it is essential that you locate the two pins, nearest the hinge, properly into the body of the valve, and check that they are seated properly.



    Can the mask be washed?

    It is recommended that you wash the neoprene shell of the mask every month under normal use. To do this it is necessary to remove the filter and the valve first. Although spare valves and filters are available from your retailer, please be careful not to misplace any of the components during maintenance.

    CLEANING PROCESS



    These bendy nose things, how far should I bend them?

    The malleable nose clip deforms easily so that a good fit can be formed around the bridge of the nose. Continuous or exaggerated deformation will eventually cause failure in the metal - it will snap. Once a good fit has been found, it is best to maintain the shape, rather than folding it flat when storing it or when not in use. If it breaks, all you have to do is send a picture of it, indicating size, model and address details to customerservices@respro.com and we will send a replacement shell FOC. There is a small shipping charge which is charged at cost and dependent on country location.



    What size particles does the Techno™ mask filter out?

    The Techno™ filter has sub-micron filtration capability. What this means is that it is able to trap particles less than one micron in size which is more than capable of the removal of 2.5 micron particulate material (PM). Typically particulate pollution in the cities appears to be in the 2.5 micron size range and above. Particles smaller than this are known as respirable dusts, which can lodge deep within the lungs and air sacs. This is the more dangerous type of particle pollution as chemicals from vehicle exhaust gases combustion known to be toxic, are carried by means of the respirable particles. Hence the need for a Hepa-type™ submicron particle filter. The DACC™ Activated charcoal layer within the Techno™ filter has excellent adsorption properties when it comes to SO2 and NO2 uptakes. With this capability and its capability of filtering VOC’s it is the best filter available in our range for dealing with the broad spectrum of pollutants commonly found in major cities across the globe.



    How do I stop my glasses from misting up?

    When using a mask with glasses, it is best to fit the mask first to get the correct fit with no seal leakage, then place the glasses in front of the nose clip on the mask. It is really dependent on the seal of the mask. Having adjustable nose pads facilitates a better fit than plastic moulded rims. A good seal around the nose and cheekbone will mean no leakage in that region which equals no misting. This is how/why glasses get misted up on the inside of the lens. In our experience most glasses wearers manage to figure a way of fitting glasses with a mask without them getting misted up.



    I feel my breathing is restricted, is this normal?

    I think that from the start that you have to understand that any mask will have some level of restriction especially at fast breathing rates for example; when cycling fast. All of our masks are compatible with aerobic exercise. If you body starts working in an anaerobic capacity then no mask is compatible and you will feel like you need to stop or slow down. The best masks will use exhalation valves that ‘dump’ heat, water vapours and Co2; the quicker the better. The removal of these components are the key to comfort. You need to get them out of the mask. The Powa™ and Powa™ Elite valve is key at elevated breathing rates.



    What % of your mask (sportsta) protects against PM 2.5?

    The filter material in the Sportsta mask is subject to testing which gives 99% filtration of particulates smaller than PM2.5 (2.5 microns); in fact almost ten times smaller, 0.3 microns. An important point with respect to masks is how well they fit. If they fit poorly then the air will just pass through the gap where it doesn’t fit, that’s why we have three sizes.

    As a general rule of thumb, mask sizing is as follows:

    5’ Heavy Build - 5’6’ Average Build = Medium

    5’6” Heavy Build - 6’ Average Build = Large

    6’ Heavy Build - 6’+ Average Build = X-Large



    Will a beard affect the performance of a mask?

    Any beard will interfere with the sealing of a mask, it goes without saying. How much leakage is governed by the thickness of the beard and the correct size of mask.




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    BRYTON

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    GENERAL


    During indoor training, I have a speed sensor installed on my bike, but I am unable to see the speed value on my Rider computer.

    Please check your speed source priority(Settings>Profile>Bike Profile>Bike1 or 2>Speed Source). During an indoor training session, please make speed sensor or SPD/CAD sensor to your first priority(GPS cannot be used in indoor training).




    I downloaded a route from third party website, but I didn’t see the track in my Bryton device.

    After you download a route from a third party website(.gpx format only), please note that you need to connect your Bryton device to a computer and save the gpx track to the “ExtraFiles” folder.




    My Bryton device freezes/is unresponsive, what should I do?

    Please reset your device. To reset your device, please refer to QSG. If this doesn’t solve the issue, please contact customer support.



    Speed and distance values are not correct.

    If you use speed sensor or SPD/CAD combo sensor, please make sure you have entered correct wheel size. Incorrect wheel size causes incorrect speed and distance data.




    I saw condensation on the display of my device. Did water get into the device? How do I fix it?

    The appearance of fogging or moisture buildup inside of the device screen is a common occurrence caused by condensation and normally does not signify water damage. High humidity or changing temperatures inside and around the device can cause water vapor to gather and condense inside of the cooler inner-screen creating the appearance of fogging. This is common particularly on very warm, humid summer days or very cold, dry winter days where temperatures and moisture levels inside the device differ from the outside environment. If condensation inside the screen should occur, open the rubber cover on the back of the device and allow air to circulate or place the device at room temperature until fogging clears. If fogging persists or if dried water droplet marks or large, running water droplets should appear, please contact local customer support.




    How do I check if my device's firmware is the latest version

    Bryton firmware is updated periodically to improve performance or to add new functions and features. You can check if your device's firmware version is up to date by connecting the device to a PC and using the Bryton update tool or over WiFi via the Data Sync function on capable devices.





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    SETUP



    I cannot set time on my device.

    Please go outside to an area where you can clearly see the sky, and let your Bryton device receive GPS information, and once it successfully acquires GPS information, it will set the time by itself automatically.




    My Window 7 computer does not recognize my Bryton device.

    Please try the following solutions: 1.A known Windows 7 USB error: https://support.microsoft.com/en-us/help/2654149/error-usb-device-not-recognized-when-you-try-to-access-a-usb-external-hard-drive. 2.Use Bryton’s USB cable 3.Connect it to another USB port 4.Connect it to other computers 5.if non of the above suggests work for you, please update your computer to Window 10




    I paired HR Monitor/Power Meter/Di2 sensor with my device but HR/power/Di2 data is not shown on the data pages.

    At default, your Bryton computer automatically displays data and make adjustment when new sensors are paired. However, if your data page setting is in manual mode, please select HR/power/Di2 grid in settings>Exercises>Data Page for desired display.




    My Bryton computer does not detect sensors.

    This happens when your sensors run out of battery. If you are replacing batteries, please make sure you have the correct battery model(CR2032) as well as installing them in right polarity. If you just start using a new sensor, please check if the battery tab is removed before use.




    Why doesn’t my Bryton computer pair with Shimano Di2?

    In addition to Shimano Di2, you need to purchase a D-fly module for ant+ transmission.




    I don't have any GPS signal on my Bryton computer.

    To pinpoint your location, you need to get signals from at least 4 satellites. If you receive signals less than 4 satellites or the signals are not strong enough, the GPS icon will stay grey. Please try the following suggestions: Finding a GPS signal In the following cases, it may take up to 5 minutes to find your current position: - You use your Bryton device for the first time. - You haven't used your Bryton device for a long time. -Your Bryton device has been relocated without using it (e.g. after traveling by plane or train). If it takes longer than 5 minutes, make sure that you are in an open area without tall buildings or trees around you.




    Ant+ compatibility with other brands?

    Bryton computers are compatible with ANT+ sensors(Rider one and 10 are compatible with BLE sensors). We have done testing with all of our Bryton products and some products of other brands providing ANT+/BLE sensors(not all). To ensure the best compatibility, we would suggest you to use Bryton’s own accessories. In general, Bryton computers can communicate with ANT+ (BLE with Rider one and 10)sensors in the market but can’t guarantee it.





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    UPLOAD AND SYNC



    How do I sync my files using Bryton Active App if I’m a user of Rider 60, 50, 40, 35, 30, 21, 20+, 20, Cardio 60, 40, 35 or 30?

    For Rider 60, 50, 40, 35, 30, 21, 20+, 20, Cardio 60, 40, 35 and 30 computer users, the following steps are to help you upload activities manually from computer to brytonactive.com 1. Download Bryton Bridge 2 (available for both Windows and Mac OS) 2. Connect your device to computer and open Bryton Bridge 2 3. Export the activities you want to upload into .bdx and save them to your computer 4. Upload the exported .bdx files from your computer to brytonactive.com




    Bluetooth upload doesn’t work. I turned bluetooth ON of both my device and my phone, but when Bryton Active App started scanning for available devices, I did not see my Bryton computer.

    This is a known Android bluetooth pairing issue, Please turn on location service(GPS) on your phone and make sure the Bluetooth on both bike computer and cell phone are turned on. Please also note that you to do Bluetooth pairing in Bryton Active App instead of the bluetooth settings in your phone.




    Data sync via WiFi: One of the tracks fail to be uploaded to server, what can I do?

    Please connect your device to a computer, then just drag the file from Bryton folder and upload it manually to Brytonactive.com which is the web version of Bryton Active App.




    Why does the same track on Bryton or on STRAVA would have different results in some categories?

    STRAVA has its own algorithm to calculate the data, we do not have access/control over.




    I did a Data Sync via WiFi, why didn’t I find my riding data in either Bryton app or brytonactive.com?

    Please make sure that you have your Bryton computer (UUID) paired with your Bryton account BEFORE performing Data Sync via WiFi. If you still have issue with Data Sync, please check your UUID. Rider 530s with UUID starting with 1602 and Rider 330s with UUID starting with 1603 are China ONLY devices, and they are with limitations due to Chinese local government map server/firewall block issue.





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    WEB AND APP



    Is my Bryton computer/watch supported by brytonactive.com?

    Yes, ALL Bryton GPS computers/watches are supported by brytonactive.com. If you have a Rider 60, 50, 40, 35, 30, 21, 20+, 20, Cardio 60, 40, 35 or 30, you can export the tracks using Bryton Bridge 2 software to .bdx and upload them manually from computer.




    Is my Bryton computer/watch supported by brytonactive.com?

    Yes, ALL Bryton GPS computers/watches are supported by brytonactive.com. If you are a user of Rider one, 10, 100, 200, 210, 310, 330, 410, 450, 530, Aero 60, Amis S430 or S630, 2 options are available to you. You can simply upload the .fit files in your Bryton device from computer, or you can take advantage of the Data Sync (via WiFi connection) or BT Sync(via Bluetooth) and sync your tracks to Bryton Active App in your smart phone. Note: If your smart phone is connected to internet, all the tracks you uploaded to Bryton Active App would be synced seamlessly to brytonactive.com .




    What type of files are supported by brytonactive.com?

    brytonactive.com now supports the following three types of files .fit, .bdx and .gpx



    I am a user of Rider 60, 50, 40, 35, 30, 21, 20+, 20, Cardio 60, 40, 35 and 30 computers, and I tried to add my device UUID to Bryton app/Brtyonactive.com but I kept getting “Invalid UUID” error, why?

    Adding device UUID to your account is for BT(bluetooth) sync and WiFi Sync devices only including Rider one, 10, 100, 200, 210, 310, 330, 410, 450, 530, Aero 60, Amis S430 or S630.




    I tried to pair my Bryton GPS computer/watch to Bryton app, but the App tells me that my device is paired with another account and cannot be paired.

    Each Bryton device can only be paired with one Bryton Active App account due to privacy concerns. You may be dealing with one of the following situations. 1. Multiple account issue: your device is paired with a different account that you are using. Signing up using Facebook/STRAVA/email will create multiple accounts for you. Please make sure you store all your information in one. 2. If you purchase a used Bryton device, you device could be paired with previous user’s Bryton account. If you are able to log in to the account that was paired with the device, you can go to settings>user settings>device manager to unpair it, Otherwise, contact us for further support.




    Why do I only see options of Driving/Walking route suggestions in Bryton Active App’s Plan Trip, where’s bicycling?

    Our map is based on Google map. In some countries, there are no bicycle route available for Google map.




    Bryton Active App failed to sync my uploaded tracks to STRAVA/TrainingPeaks

    Users must enable STRAVA/TrainingPeaks Auto Sync BEFORE tracks are uploaded to Bryton Active App. To enable STRAVA/TrainingPeaks Auto Sync, please go to settings> STRAVA Auto Sync/TrainingPeaks Auto Sync




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    BRYTON ACTIVE APP



    Bryton Active App for iOS and Android

    Starting now to make exercise a fun part of your life with Bryton Active App. You can scan QR code below or go Here to download Bryton Active App.





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