Bryton FAQs and Help Centre: Your Go-To Guide for Bryton Device Support

Bryton devices, including GPS computers and cycling accessories, are designed to support cyclists and athletes at all levels. However, with advanced features and settings, some questions and technical issues are bound to come up. This Bryton FAQs and Help Centre is here to address common issues across device setup, data syncing, app compatibility, and more, helping you make the most of your Bryton products.

Key Areas of Support for Bryton Users

From sensor pairing to data upload, here are some of the top support categories for Bryton users:

General Support

Indoor Training Issues: For indoor cycling, Bryton devices rely on a speed sensor instead of GPS. Make sure to set your speed source priority by selecting Settings > Profile > Bike Profile > Speed Source and set your speed sensor as the priority for indoor sessions.

Uploading Third-Party Routes: To use a route from a third-party source, ensure it is in .gpx format and save it in the “ExtraFiles” folder on your Bryton device when connected to your computer. This will make the route accessible on your device.

Condensation on Display: Condensation can occur due to environmental changes in temperature or humidity. If this happens, open the rubber cover on the back of the device and allow it to air out until the fogging clears.

Setup and Configuration

Setting the Time on Your Device: Bryton devices automatically set the time once they have acquired GPS signals. If the time is not updating, try moving to an open area with clear visibility of the sky to allow GPS syncing.

Sensor and Device Pairing: Ensure that your device settings allow for data display from paired sensors by selecting Settings > Exercises > Data Page and adding relevant fields such as heart rate or cadence. If your sensors aren’t pairing, check the battery life and ensure you’re using the correct battery model (CR2032).

Data Upload and Sync

Syncing with Bryton Active App: For Bluetooth upload issues, enable location services on your phone and ensure both the device and phone have Bluetooth activated. Pair your Bryton device with the app directly instead of through the phone’s Bluetooth settings.

WiFi Data Sync Issues: If a track fails to upload via WiFi, you can manually upload the file by connecting your device to a computer, exporting the track from your Bryton folder, and uploading it to brytonactive.com.

Differences Between Bryton and STRAVA Data: Keep in mind that STRAVA uses its own algorithm to calculate performance metrics, so data may vary slightly compared to what is displayed on your Bryton device.

Web and App Support

Bryton Device Compatibility with Bryton Active: All Bryton GPS devices are compatible with brytonactive.com. For devices like Rider 60, 50, and others, export tracks via Bryton Bridge 2 in .bdx format. More advanced devices can use WiFi or Bluetooth sync.

Multiple Account Pairing: If you encounter pairing issues, such as your device being paired with another account, each Bryton device can only be connected to one Bryton Active App account for privacy. If you have a pre-owned device, the previous user may need to unpair it before you can connect it to your account.

Bryton Device Support & FAQs

1. How do I sync my Bryton device with the Bryton Active App?

To sync, activate Bluetooth on both your device and phone, open the Bryton Active App, and pair directly through the app. For Android users, ensure location services are also turned on.

2. Why doesn’t my Bryton device show speed during indoor training?

For indoor training, set your speed source to speed sensor in Settings > Profile > Bike Profile > Speed Source as GPS cannot be used indoors.

3. What should I do if my Bryton device freezes or becomes unresponsive?

Try resetting your device using the reset instructions in your quick start guide (QSG). If the issue persists, contact Bryton customer support for assistance.